Customer

[pic] CUSTOMER SERVICE IMPROVEMENT OF SBS TRANSIT A go for overlay Submitted to the PSB Academy In Partial Fulfillment for the move on DIPLOMA IN BUSINESS STUDIES Submitted By: Zheng Xinyi partnership: SBS pass through Date: 7th Jan 2010 ability No: S8853053E Supervised By: Joseph Chan CONTENTS:- 1.Acknowledgement 2.Summary of Recommendations 3.Introduction 3.1Company background 3.2Need to do implant come out 3.3Why project taken 3.4Objectives to achieve 4. prove System 4.1Explain save frame – Customer service operation 4.2 item findings – Complains 4.3Flow chart 5.Evaluation of put in System 5.1What’s wrong with the system? 6.Recommendation 6.1What recommendation? 6.2Why recommendations make? 6.3Saving?

6.3Implementation docket? ACKNOWLEDGEMENT I would like to express my gratitude to on the whole those who gave me the possibility to clear this thesis. I penury to give thank the Department of shipping of the precedent Interim Government of Namibia for crowing me allowance to commence this thesis in the first instance, to do the necessary research exploit and to use departmental data. I have furthermore to thank the former Secretary for Transport, Mr C.N. Herloff-Pet ersen and the present Under-Secretary of Tra! nsport of the Ministry of Works, Transport and communicating of the Republic of Namibia, Mr W. Ravenscroft who gave and confirmed this permission and encouraged me to go frontwards with my thesis. I am confine to the Honourable Minister Richard Kapelwa Kabajani and to Dr Peindgondjabi Titus Shipoh, eonian Secretary in the Ministry of Works, Transport and Communication for their stimulating support. I am deeply indebted...If you want to get a wide-cut essay, order it on our website: BestEssayCheap.com

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